DEPARTURES
• Where is the departure area located? Departure area is situated on the ground floor of the Terminal: terminal map. Check also the check-in counters map and look at the screens once arrived to the airport. Boarding gates are located beyond the security checks.
• Can I check in online even if I have a hold luggage? Yes
• Why is not possible to check in online with a specific airline of the airport? This is a choice of that specific airline, always check its indications.
• Where are security check points located? The security check points are located on the ground floor of the Terminal. Consult the map here:: MAP
TERMINAL
• Where are the check-in areas located? Consult the map here: Terminal Map.
LUGGAGE
• What can I bring inside the hold luggage? Please consult Enac website: Enac
• In case of stolen luggage, passengers need to go to Lost & Found Office and fill the DPR-Pilferage in order to have the responsible airline contacts.
SERVICES
• Wi fi service: Abruzzo Airport offers free internet connection in all airport areas. Inside the Terminal there are 2 cash machines located outside the arrival zone and next to the ticket office. Free charging points for smartphones, tablets, personal computers are located on the ground floor. Consult the map to find them.
• Where is the hall of worship located? Inside the Abruzzo Airport there's a hall of worship open to everyone.
FLIGHTS
• Information about delayed flights are accessible on the screens inside the airport or consulting these web pages: Departures, Arrivals, Seasonal time schedule
• Always arrive on time at the airport, no matter any possible delay: pre-flight checks are always planned at specific schedules.
• Check-in operations stop at specific schedules. In case of late arrival to the airport, passengers can check in online.
• In case of late arrival to the airport or missed flight, passengers can ask for possible re-routing to the travel agency or airline.
• For any question, please contact the airline company on the website or by customer care.
• Passengers can complaint and request refund for delays or cancellations, in case of airline gives no assistance in terms of re-routing or night accommodation.
• Contact request for delayed or cancelled flights, in case of no handler’s intervention. Contact the airline for any information or request. Check the Rights of passengers - Enac here: Rights of passengers.
• In case of the passenger can't contact the airline or re-route the flight, consult the airline website, customer care numbers or social networks. Otherwise the passenger can book a new flight by our SAGA ticket office, located to the ground floor. The airline will refund the original flight ticket, not the one purchased by our ticket office.
COMPLAINT AND REQUESTS
• For complaint and requests, consult the web page Complaint.
