In compliance with 261/2004 and 1107/2006 regulations, complaint management meets ISO requirements: each one gets a reply within 10 days from the date of receipt, after a technical analysis with competent officers. Moreover, complaints are chances for fixing and improving all processes inside the airport. Send suggestions or complaints by:
• E-mail operativo@abruzzo-airport.it, commerciale@abruzzo-airport.it
• "Suggestions and complaints” form at the ticket office
• The card attached to this Service Charter.
Information on passengers’ rights are available at the airport ticket office by brochures and leaflets, in compliance with 261/2004 and 1107/2006 regulations.
